Refund policy
Return & Refund Policy
Thank you for shopping with Charros Unidos 🤠
We stand behind the products we offer and want you to feel confident in your purchase.
Returns
We accept returns within 14 days of delivery if the item meets the following conditions:
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Item is unused and in original condition
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Item is returned in original packaging
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Proof of purchase is provided
To initiate a return, please contact us at:
We will provide return instructions once your request is reviewed.
Non-Returnable Items
For safety and quality reasons, the following items are not eligible for return:
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Used ropes or gear
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Items showing wear, modification, or damage
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Clearance or final sale items
Refunds
Once we receive and inspect your return:
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Approved refunds are issued to the original payment method
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Processing may take 3–5 business days depending on your bank
Original shipping costs are non-refundable.
Exchanges
If you received a defective or incorrect item, please contact us within 7 days of delivery.
We will work quickly to resolve the issue.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
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Contact us within 7 days
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Include photos of the item and packaging
We will review and make it right.
Questions
If you have any questions about returns or refunds:
We appreciate your support and look forward to serving you again.